How your transaction inbox works

Every agent gets a personal Done-Deal email address. This article covers what that address is for, what happens when email arrives there, and how attachments get filed to a transaction. For the steps to connect Outlook, Gmail, or Telegram during onboarding, see Connecting your email and Telegram.

Your personal Done-Deal address

Go to Settings to find your inbox address — it looks like tc-a1b2c3@done-deal.co. CC this address on any email where a contract or transaction document is changing hands: a new offer from a cooperating agent, a signed disclosure, an inspection report. You can copy it from Settings any time, and regenerate it if you ever need a new one (your old address keeps working after a regeneration, so nothing you've already handed out breaks).

Note: Reading and processing what lands in this address is part of the AI TC add-on. See Plans and pricing. Without the add-on, the address exists but email sent to it isn't processed or stored — turning on AI TC is what makes the inbox actually do something.

What happens to an email once it arrives

With AI TC active, every email that reaches your address goes through the same pipeline:

1. Duplicate check. Retried or forwarded copies of the same message are dropped so nothing gets filed twice.
2. Attachment extraction. PDF attachments are read to pull out the property address, sale price, earnest money, and key dates. Non-PDF attachments (photos, Word docs, and the like) are stored but not read for data.
3. Address matching. The property address on the first PDF is compared against your open transactions. A match files the attachment to that transaction. No match creates a new transaction automatically, parked in Awaiting signature (or Active listing for a listing agreement) until you review it.
4. Review card. Either way, a card shows up in your Feed summarizing what Reme read and asking you to confirm the details before anything else happens.

Note: When an email carries several PDFs at once — say a contract plus an addendum and a buyer-agency agreement — Done-Deal treats the main contract as the primary document and files the rest to the same transaction, instead of creating a separate transaction for each file.

Two contracts, one address

If a second contract PDF arrives for a property you already have open — common when you're working both sides, or a deal gets re-papered — it merges into the existing transaction rather than starting a duplicate.

Deadlines start automatically

If the extracted email includes both a mutual execution of contract (MEC) date and a closing date, your Colorado deadlines are calculated and added to the transaction right away — you don't have to enter them by hand first.

What happens to attachments

Every attachment — PDF or not — is stored and linked to the email it arrived on. PDF attachments that get matched to a transaction also appear as documents on that transaction, so you'll see them again in the Documents hub.

FAQ

Do I have to CC my Done-Deal address on everything?

No, only email that should end up on a transaction — an offer, a signed form, a document a cooperating agent sends you. CCing routine chit-chat just adds noise to your Feed.

What happens if Done-Deal can't match an attachment to a property?

It creates a new transaction from the extracted address instead of dropping the email, and flags it in your Feed so you can confirm or correct the details.

I don't have the AI TC add-on. What happens to email sent to my address?

It isn't processed or stored. The address is generated for every account, but nothing happens with what's sent to it until AI TC is turned on.

Can I use my inbox address instead of connecting Outlook or Gmail?

Yes for receiving — CC it on anything you want filed. It doesn't replace connecting Outlook or Gmail, which is what lets Done-Deal send on your behalf. See Connecting your email and Telegram.